Shipping & Returns/Exchanges

Returns & Exchanges

At Waterfront Club we want to make sure you're happy with your purchase!  We offer a 45 day window on all purchases from the day of purchase to let us know if you'd like to return or exchange it.  Orders are eligible to be returned for a full refund or a free exchange in size.

We inspect all returns and require that all items must be returned in their original condition - we won't refund stained/damaged items.  It is at our discretion to determine if the returned product is stained or damaged.

Please email us to obtain your return label for an exchange.  We do not provide return labels for refunds.

Please allow up to two weeks for your return or exchange to be processed.

Tracking

There are times when the shipping courier will not scan the package immediately. Once you have been notified about your package's departure, please allow tracking information 48 hours to update once notified.

Packages Returned To Sender or Lost Packages

If a package has been returned to us due to address issues, we will contact the email/phone number given to organize a new delivery. Please Note: We are not responsible for any lost or stolen packages if your courier has marked your order as delivered or is holding your package at your request.

Cancellations and Changes

An order can be cancelled up until the point it has been shipped, afterwards the sale is final.  Please reach out to waterfrontclubteam@gmail.com if a size or address mistake was made and the change will be made if the order has not yet been shipped.

Other Order Inquiries

If you have any questions please feel free to reach out to us at waterfrontclubteam@gmail.com with your name and order number!